Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag feedback on the site? This page explains how to reach us and what kind of enquiries we can actually help with.
What we can help with
We're an independent review and comparison site covering online casinos available to Australian players — including new operators, bonuses, pokies, payment methods and licensing. We're not a casino ourselves, so there are limits to what we can assist with directly. Here's a quick guide:
- We can help with: questions about how we rank and review casinos, corrections to information on the site, feedback on our content, and general queries about how online casino comparisons work
- We can't help with: your personal casino account, deposits, withdrawals, bonus disputes or verification issues — those need to go directly to the casino operator's own support team, since only they can access your account details
If you're having trouble with a specific site listed on our page, check that operator's help centre or live chat first. Most licensed offshore casinos operating in Australia run 24/7 support channels for exactly this purpose.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- If your question is about how we operate as a review site, our About Us page covers our evaluation approach and independence
- If you're concerned about gambling habits — yours or someone else's — our Responsible Gambling page lists Australian support services and self-exclusion tools
- If your question relates to how we use the site, our Terms and Conditions page sets out the rules for using dpfguru.com.au
What to include in your message
If none of the above answers your question, reach out through the contact channel provided on the site. To help us respond properly, it's useful to include:
- Which page or casino your question relates to, with a link if possible
- A clear description of the issue — for example, an outdated bonus figure, a broken link, or a factual error you've noticed
- Any screenshots or details that support what you're reporting, particularly for corrections
We review every message that comes through, though as an independent editorial team we can't guarantee a response time. Enquiries about factual errors or outdated information are usually prioritised, since accuracy matters most to readers comparing options like the ones ranked on this site.
A note on our independence
Online Casinos may earn a commission when readers click through to a casino and sign up — this is standard for comparison sites and is how we keep the content free to read. It doesn't change how we rank or review operators, and no casino can pay to move up our list or avoid criticism. If you think we've got something wrong, that's exactly the kind of message we want to hear about.
If you're outside Australia
This site is written for players in Australia, using AUD pricing and Australian-relevant payment context. If you're reaching out from another market, let us know in your message — some of what we cover, including payment methods and terms attached to offers, is specific to Australian players and may not apply where you are.